What happens next?

If you would like to talk informally about what a website might do for you, please contact us via the email form on the Contact page (see above). If you decide to proceed, work on your new website will progress as follows:

• First, we'll make sure that we thoroughly understand the purpose of your site. To establish this, we will want to ask you a lot of questions, and to listen to what you have to say about your needs and preferences. We prefer to do this via email, since it provides a record for both parties, but we can also arrange a telephone call or two. These discussions are included in the package.
• Sometimes a face-to-face meeting may help, and in this case we will bill you for travel expenses outside a twenty mile radius of our base in North Devon. At this stage, we will will ask you for a 25% deposit, and register your new domain name or arrange for the transfer of your existing one.

 First draft

Once we have a clear idea of the look, feel and function that you want for your site, we will begin work on a first draft. We may need to contact you with questions or ask you to look at design ideas and tell us what you think. At this stage we will ask you to provide us with a first draft of the website's content (see 'What about content?' to the right of this page).

When a first working draft of your site is ready, we will ask you to explore all its pages and functions and come back to us with a list of anything you would like us to change, add or remove. We will make these changes (or, occasionally, explain why they are impossible or inadvisable), and then ask you to give the site another thorough check over. We would not expect to make further major design changes at this stage - those are covered in the previous step.

 Going live

 After any final tweaks, your site will go live. Unless you have opted for a hosting package that includes maintenance and backup services, you will now be responsible for the content of your site - but for the first six weeks we will provide you with free support and put right any problems that arise.

Joomla! websites are easy to maintain, but if you find that you need help not covered by your hosting and support package, we will be available to make changes or perform maintenance at an hourly rate of £20 - £15 for Gold hosting and support customers. You can also upgrade your support package at any time, and add-on services are available.